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석소현 ( Sok So-Hyune ) - 경희대학교 간호과학대학
김귀분 ( Kim Kwuy-Bun ) - 경희대학교 간호과학대학
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Abstract
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Purpose: This study was conducted to describe and analyze about the satisfaction of medical service of patients and family in an Oriental hospital.
Methods: Design was the descriptive survey study. Sample was 50 patients and guardians in K Oriental hospital, and convenient sampling was used. Measure was the satisfaction tool of medical service developed by Kang(2004). Data were collected from March 2005 to July 2005, and analyzed using SPSS PC+12 program.
Findings: Thirty-two(64.0%) of all subjects were female and 18(36.9%) subjects were male. Score of medical service in Oriental hospital was mean 3.70. Scores in categories of the satisfaction were ranked for medical treatment(4.12), administration service (3.58), and environment and facilities service(3.41) in order. Expectancy for quality, quality after use, general satisfaction, and sufficiency after use in Oriental hospital were 7.34, 7.56, and 7.20, and they were above the average. There were significant differences in education and "I will recommend this oriental hospital to other patients" in differences of medical service by general characteristics and characteristics related to job.
Conclusions: On the findings, we suggest that the team for oriental medical service should endeavor for development of professionals and techniques in oriental medical treatment. Simultaneously, institutional administrative resources are persistently needed for supporting of oriental medical team.
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KeyWords
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의료서비스, 만족도
Medical service, Satisfaction
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원문 및 링크아웃 정보
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등재저널 정보
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